Real Time Networks Inc is a rapidly growing Vancouver-based company that has achieved outstanding success in the marketplace. We specialize in developing cutting-edge solutions that provide security, safety, and real-time tracking for keys and assets. Our industry-leading products, including KeyTracer key control systems and AssetTracer electronic smart lockers have solidified our position as market leaders.
Position and Scope
Are you looking for a hands-on role that can serve as a pathway to a future in technical support? As a Technical Operations Associate, you’ll be a key member of our Logistics department focusing on light manufacturing and assembly of finished goods and also assist the logistics team in daily activities. For the right candidate, this role can be an opportunity to gain key skills to transition into a Customer Support Technician position, where you would assist customers with their technical support needs. As you develop expertise in our products, you have the opportunity to expand your responsibilities and take on customer -facing technical support tasks. If you're detail-oriented, eager to learn, and passionate about technology, this role provides a strong foundation for growth within our company.
Responsibilities
Manufacturing & Operations (Initial Focus):
- Assemble & test: Build, configure, and troubleshoot hardware components to ensure product quality
- Quality Assurance: Conduct thorough testing of finished products, identifying defects or areas for improvement
- Inventory & Kitting: Implement control measures, manage stock levels, and prepare products for shipment.
- Warehouse Organization: Keep the production and storage areas efficient and orderly, ensuring tools and materials are well-maintained
- Safety & Cleanliness: Adhere to safety protocols and contribute to a clean, hazard-free work environment
Customer & Technical Support (Future Growth):
- Technical Expertise: Develop in-depth knowledge of our products lines to troubleshoot and resolve customer issues
- Multi-Channel Support: Transition into providing support via phone, email, and video, guiding customers through installations and problem-solving
- Onsite Assistance: Occasionally assist with onsite installations and customer visits.
- Documentation & Process Improvement: Maintain clear, detailed records of support cases and recommend improvements to enhance customer satisfaction
What you bring
Education & Experience :
- Post-secondary education, preferably in an IT, Electronics, or related discipline. Equivalent work experience will be considered.
- Experience working and repairing computers and/or small electronics.
- 1-3 years of technical support roles is an asset.
- Strong computer skills with experience in Microsoft Office 365 (Word, Excel, Outlook) and demonstrates technical aptitude.
- Flexible, dynamic and able to seamlessly shift priorities in a fast-paced environment.
- Ability to lift up to 50 lbs.
Technical Skills :
- Experience troubleshooting and supporting hardware and software systems is an asset.
- Demonstrated analytical skills and a methodical approach to technical challenges
- Excellent communication in English and ability to connect with both internal and external stakeholders.
- CompTIA A+ strongly preferred.
Soft Skills :
- Thrive in a fast-paced environment where priorities can change quickly
- Attention to detail when assembling products or documenting support cases
- Customer focused and demonstrates strong patience and empathy when dealing with customers and end-users
- Eagerness to learn new technologies and processes
Additional Requirements
Legally authorized to work in Canada.
Location
Port Coquitlam office
Start Date
ASAP
Salary Range
$50,000-$60,000
What we offer
- Permanent, Full-Time employment
- A competitive salary commensurate with experience and education
- A comprehensive benefits program including extended medical and group insurance
- RRSP matching and bonus eligibly after probationary period
- Education Assistance benefits
To apply
Send your resume and cover letter to
contact@realtimenetworks.com indicating
Technical Operations Associate Ref: 03.2025 in the subject line. We strongly encourage applicants to apply as soon as possible, as we will review resumes and schedule interviews as they arrive.
Real Time Networks thanks all applicants for their interest and advises that only those selected for
interview will be contacted. No phone calls please.
